990 Empire Car Rental

990 Empire Car Rental

Terms and Conditions of
Car Subscription Agreement
This Agreement (“Agreement”) is entered into between the Customer (“Customer” or “You”) and 990 EMPIRE RESOURCES (“990 EMPIRE CAR RENTAL” or “We”), governing the terms and conditions applicable to the Car Subscription service provided by 990 EMPIRE CAR RENTAL. By accepting the booking for Car Subscription, You agree to the following terms.
1. Payment and Deposit
1.1 Advance Payment
Upon acceptance of the booking, the Customer is required to make the following payments:
1.1.1 One (1) month’s rental fee
1.1.2 One (1) month’s deposit fee
1.2 Payment Terms
1.2.1 Corporate Customers
Payment must be made within thirty (30) days from the date of vehicle delivery. Corporate customers are eligible for credit facilities as per the terms agreed with 990 EMPIRE CAR RENTAL.
1.2.2 Individual Customers
Payment is due upon the commencement of the next subscription cycle, and no credit terms are provided.
1.3 Late Payment Fees
If payment is not made on time, a late payment fee of MYR 5 per day will apply for any overdue amounts. The payment must be made before the due date to avoid incurring this fee.
1.4 Payment Methods
Payments for subscription fees and deposits can only be made online via the following methods:
1.4.1 Credit/Debit Card
1.4.2 Online Banking
1.4.3 PayPal
990 EMPIRE CAR RENTAL shall provide a payment link to the subscription Customer via email after the booking is confirmed. Payment must be completed before the due date or the vehicle delivery may be delayed.
1.5 Deposit Refund
Your deposit will be credited to your WaCash account, which you may request a refund from, 10 days after the vehicle is returned at the end of the subscription duration. If there are any pending claims, 990 EMPIRE CAR RENTAL has the right to deduct amounts from your WaCash account as necessary. If the claim is not responded to within two (2) days, 990 EMPIRE CAR RENTAL reserves the right to hold or cancel future bookings until the payment has been settled.
1.6 Booking Payment Practice
990 EMPIRE CAR RENTAL offers the following booking options:
1.6.1 Book Now
Pay the security deposit and the first month’s subscription fee immediately after confirming your car selection. Your subscription will commence once the vehicle is delivered.
1.6.2 Book Now & Pay Later
Reserve the vehicle and lock the current price by paying only the deposit. You can pay the subscription fee later, however, delivery will not be processed until full payment is made.
1.6.3 Book Now & Pay Upon Delivery
In selected states, you may pay only the deposit to reserve the vehicle, and the subscription fee may be paid upon delivery, only after you are satisfied with the selected car. 990 EMPIRE CAR RENTAL encourages customers to make the full payment upfront. If you are not satisfied with the car upon delivery, 990 EMPIRE CAR RENTAL obliges to process a full refund of the payment
2. Rescheduling and Termination
2.1 Rescheduling
You may reschedule the delivery of the vehicle or adjust the subscription duration any time before the subscription start date without limit or penalty. Any rescheduling requests should be made at least two (2) days before the scheduled pickup.
2.2 Early Termination
In the event the Customer chooses to terminate the subscription early, an early termination charge will apply. The amount will be equivalent to one (1) month’s subscription fee, and the deposit will be automatically forfeited. Customers must contact 990 EMPIRE CAR RENTAL via email at empire990resources@gmail.com for an official request of termination.
2.3 Non-Extension
If you do not contact 990 EMPIRE CAR RENTAL regarding an extension at least two (2) days prior to the expiration of your subscription, the subscription will be considered ended, and the vehicle will be scheduled for pickup in accordance with the original terms.
3. Delivery
3.1 Location or Time Changes
If there are any changes to the delivery location or time, the Customer must notify 990 EMPIRE CAR RENTAL’s Customer Experience (CX) team or email empire990resources@gmail.com at least two (2) days before the scheduled delivery date. 990 EMPIRE CAR RENTAL is not obliged to entertain last-minute requests for changes.
3.2 Delivery Confirmation
The Customer is required to confirm the delivery details and make full payment of the subscription fee before the car is delivered (unless opting for “Pay Upon Delivery” where payment will be made at the time of delivery).
4. Service and Maintenance
4.1 Service and Maintenance Responsibility
990 EMPIRE CAR RENTAL is responsible for the service and maintenance of all vehicles provided under this Subscription service. Customers may request a pickup service for scheduled maintenance by contacting 990 EMPIRE CAR RENTAL’s customer service hotline (+6019-9333 6990) at least two (2) days in advance. The vehicle shall then be picked up to be sent for service.
4.2 Service Terms
All vehicles are covered under 990 EMPIRE CAR RENTAL 's regular service and maintenance plan. This includes periodic servicing and maintenance in line with the manufacturer's guidelines, ensuring the vehicle is in optimal condition.
5. General Terms
5.1 Modification of Terms
990 EMPIRE CAR RENTAL reserves the right to modify, update, or amend these Terms and Conditions at any time. Any changes to the terms will be communicated to the Customer prior to their implementation.
5.2 Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with this Agreement shall be resolved through amicable negotiations. If an agreement cannot be reached, disputes will be submitted to the competent courts in Malaysia for resolution.
By entering into this Car Subscription Agreement, the Customer acknowledges and agrees to be bound by these Terms and Conditions.
Business Registration Number:
202403317865 (MA0324815-X)


Our cars are always clean and well-maintained, so you can enjoy your vacation without any hassles.
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Contact Information
990 Empire Car Rental
Address:
1A-11, Pusat Kumoniti Perjiranan 10, Bandar Dato Onn, 81100 Johor Bahru, Johor
Phone:
60199336990
Email:
empire990resources@gmail.com
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