1. INTRODUCTION
1.1 990 Empire Car Rental is registered under 990 Empire Resources, a company founded and incorporated in Malaysia with its business address located at1A-11, Pusat Kumoniti Perjiranan 10, Bandar Dato Onn, 81100 Johor Bahru, Johor (hereinafter referred to as “990 Empire Car Rental”). 990 Empire Car Rental operates via an integrated online platform, offering comprehensive car leasing services to both domestic and international travellers. Our core business revolves around facilitating seamless transportation solutions for our customers, ensuring they enjoy their journey with the utmost convenience and comfort (“the Business”).
1.2 You (as “the User”), hereby agree to lease a vehicle from 990 EMPIRE CAR RENTAL (“Lease Vehicle”), whereupon the details and specifics of the Lease Vehicle will be determined by your preferences, which you have expressed via 990 EMPIRE CAR RENTAL 's official website, located at https://sewakereta.online/ (“the Website”). 990 EMPIRE CAR RENTAL to provide the Lease Vehicle for lease to you, in accordance with the provisions outlined in these Terms and Conditions.
1.3 By utilizing this website and the services offered by 990 EMPIRE CAR RENTAL, the User implicitly agrees to the provisions outlined in these Terms and Conditions. The User's engagement with the website signifies their understanding and acceptance of these stipulations.
1.4 The User acknowledges and accepts that 990 EMPIRE CAR RENTAL holds the unequivocal authority to modify, revise, and/or amend any clauses of these Terms and Conditions. The updated Terms and Conditions will be made available on the Website. The User's continued use of the Website and 990 EMPIRE CAR RENTAL's services, subsequent to any modifications, revisions, or amendments to these Terms and Conditions, will be deemed as the User's acceptance of such changes.
2. REQUIREMENTS
2.1 990 EMPIRE CAR RENTAL and the User mutually agree that the Lease Vehicle shall only be driven exclusively by the User and/or any additional person(s) who have been duly registered by the User via the Website and granted authorization by 990 EMPIRE CAR RENTAL, (hereinafter collectively referred to as “Drivers”). The User hereby undertakes and covenants with 990 EMPIRE CAR RENTAL as follows:-
(a) that the Drivers of the Lease Vehicle must fall within the prescribed age. For standard vehicles, drivers shall be between the ages of twenty-three (23) and sixty-five (65) years. Meanwhile, for luxury vehicles, we require that drivers be aged within the range of twenty-five (25) to sixty-five (65) years;
(b) that the Drivers hold a valid ‘Competent Driving License’ (“CDL”) for Malaysian citizens.
For international visitors planning a journey to Malaysia, it's important to understand the local driving regulations. As per Section 28 of the Road Transport Act (APJ) 1987, a driving license issued by any ASEAN member state is also considered valid in Malaysia provided it remains in force in the issuing ASEAN country.
This means that ASEAN nationals with ASEAN driver’s licenses can legally drive in Malaysia using their home country's driving license, as long as it remains valid. However, if the ASEAN license is in a language other than English or Malay, it must be accompanied by a certified translation, verified either by the embassy of the issuing country in Malaysia or by the authority that issued the license. Non-compliance with the translation requirement may lead to difficulties with Malaysian authorities while driving the Lease Vehicle on the road, of which 990 EMPIRE CAR RENTAL shall not be held liable. This applies even if your ASEAN driver's licenses are valid and satisfy the aforementioned provision, permitting you to drive in Malaysia.
In addition, ASEAN driver's licenses that fall under the above description are valid for use in Malaysia for up to ninety (90) days for tourists who are on tourist visas to Malaysia.
On the contrary, non-ASEAN foreign nationals will require an “International Driving Permit” (“IDP”) issued by their home country prior to their arrival in Malaysia. Please be aware that non-Malaysian citizens whose licenses do not fall under ASEAN category must be in possession of a valid International Driving Permit (IDP) to drive in Malaysia;
(c) that the Drivers are not probationary license holders;
(d) that the Drivers shall not have suffered, nor are suffering, from any physical infirmities, including defective vision or hearing, which may impair their driving abilities;
(e) that the Drivers have maintained a clean driving record, free from any convictions of traffic-related offenses, for up to a minimum of five (5) years prior; or
(f) that the Drivers are required to meet the medical examination standards set by The Road Transport Department (JPJ) Malaysia and/or a certified medical practitioner to determine their fitness to drive. 990 EMPIRE CAR RENTAL would only permit users aged 65 years and above to drive, provided they can demonstrate that they are frequent drivers on the road. Otherwise, supporting documents (to be disclosed at the discretion of 990 EMPIRE CAR RENTAL) from a licensed medical practitioner are necessary to validate their physical fitness for driving.
5. CHARGES
5.1 Lease Charges
(a) The lease charges for the Lease Vehicle shall be based on the booking confirmation made by the User via the Website depending on the specification of the Lease Vehicle and the duration of the Lease Term (“Lease Charges”).
(b) The minimum Lease Charges for the Lease Vehicle shall be based on the rate for a minimum of twenty-four (24) hours of the Lease Term. Both parties hereby concur that any additional hours will be calculated upon booking at one-fifth of the daily rate per hour up to a maximum of five (5) hours after booking.
(c) The Lease Charges shall include but not be limited to the following:
(i) unlimited mileage for the usage of the Lease Vehicle during the Lease Term;
(ii) maintenance costs for the Lease Vehicle; and
(iii) passenger liability protection with insurance coverage of third-party property damage and third-party bodily injuries
(d) The User acknowledges and accepts that should they choose to return the Lease Vehicle ahead of the agreed upon Lease Term, 990 EMPIRE CAR RENTAL is under no obligation to refund or adjust the Lease Charges prorated for the underutilized period within the Lease Term.
(e) Where a complimentary upgrade shall be extended to the User, any subsequent charges incurred due to an extension or delayed return will be prorated with the rates applicable to the upgraded fleet vehicle.
(f) The User must remit all payments to 990 EMPIRE CAR RENTAL in Ringgit Malaysia. These transactions shall be made to the designated bank account of 990 EMPIRE CAR RENTAL, in accordance with the provisions outlined in our Terms and Conditions.
(g) 990 EMPIRE CAR RENTAL provides a premium service best suited for international Customers desiring to collect the Lease Vehicle outside of 990 EMPIRE CAR RENTAL Operating Hours (7:00 AM to 11:00 PM). This premium service, known as the Odd Hours Pickup, will incur an additional charge (“Odd Hour Fees”) unto the Customers. The request for Odd Hours Pickup shall be duly communicated by Customers before their arrival at the Airport with our dedicated 990 EMPIRE CAR RENTAL Operators and upon which the procedures, as well as the chargeable Odd Hour Fees, shall be clearly explained or informed about, all in all, to ensure a seamless booking experience for our valued Customers.
(a) In addition to the Lease Charges, the User is required to pay a security deposit (“Deposit”) upon booking. The amount of this deposit will be determined by the specifications of the Lease Vehicle and the duration of the Lease Term.
(b) Deposit shall be refunded by 990 EMPIRE CAR RENTAL via our withdrawal features to the User’s “User Account” after ten (10) days from the date when the Lease Vehicle is returned to 990 EMPIRE CAR RENTAL.
*Penalty Charges to be incurred
7. CANCELLATION AND REFUND POLICY
7.1 Any cancellation of booking that has been made by the User for Lease Vehicle via the Website can be made by the User by sending an email to 990 EMPIRE CAR RENTAL or a telephone call to our hotline. Official contact details for 990 EMPIRE CAR RENTAL are as follows:
Email : empire990recources@gmail.com
Please note that all cancellation requests MUST be communicated directly to 990 EMPIRE CAR RENTAL through the provided channels above as we are fully committed to ensuring a smooth and efficient transaction process for our users.
7.2 In the event the User decides to cancel any booking of the Lease Vehicle that was made via the Website, any Lease Charges which were previously paid by the User may be eligible for a refund, subject to the following conditions:
(i) In the event, the User has canceled the booking more than 24 hours before vehicle pick-up time.
(i) For any booking cancellation that occurs within 24 hours before the vehicle pick-up time as stated in the booking confirmation, a penalty amounting to one (1) day’s worth of paid Lease Charges will be applied. This is calculated from the base price not taking into account any promo codes and referral discounts. Additionally, customers are responsible for a 5% processing fee for each cancellation of the total amount paid. However, any insurance purchased by the User in this instance shall not be subjected to a refund.
(i) No refund of paid Lease Charges would be applicable in the event the User cancels the booking after vehicle pick-up time, or in the event of a "No Show".
(ii) No refund of paid Lease Charges would be applicable in the event the User decides to change (downgrade) the specification of the Lease Vehicle one day before the vehicle pick-up time.
(iii) No refund of paid Lease Charges would be applicable in the event the User fails to provide the registered Drivers to collect the Lease Vehicle as per the scheduled booking.
(iv) No refund of paid Lease Charges would be applicable in the event the User neglects to collect the Lease Vehicle without prior notice.
(v) No refund or adjustment of difference shall be made for any reduction in the rental period if the User requests modification to shorten the rental period less than 24 hours prior to the scheduled pick-up time.
7.3 In the event the User chooses to claim for refund of any Lease Charges which was paid by the User, such claims may be refunded subject to the following conditions of the refund process;
(a) The User shall contact 990 EMPIRE CAR RENTAL within the stipulated time stated in the refund policy above to document the issue and place a hold on any Lease Charges which was paid by the User.
(b) The User shall include the invoice and/or other evidence of the issue as part of the claim.
(c) The User shall respond to requests for further additional information and cooperation from 990 EMPIRE CAR RENTAL.
(d) The User shall have exhausted all reasonable efforts and/or remedies to remedy the leasing issue with the Drivers or person in charge prior to making a claim, including notifying 990 EMPIRE CAR RENTAL of said issue.
(e) 990 EMPIRE CAR RENTAL shall notify the User regarding transaction of refund via email. The amount of any Lease Charges paid by the User will be credited to the User’s WaCash account after the Lease Vehicle returns. For deposit, the User will be able to withdraw after 10 days from when the Lease Vehicle has been returned to 990 EMPIRE CAR RENTAL.
8.1 The User hereby undertakes and covenants with 990 EMPIRE CAR RENTAL as follows:
(a) that the User shall not use the Lease Vehicle:
(i) whilst under the influence of alcohol or drugs;
(ii) for any purpose for which it is not expressly designed;
(iii) for commercial purposes or sublease to other third parties;
(iv) to propel or tow any vehicle or other object;
(v) to participate in any race, test, or contest;
(vi) in any manner whereby the Lease Vehicle will be loaded beyond its permitted capacity;
(vii) for any illegal and/or unlawful purposes; and
(viii) to carry any item(s) that will discharge any unpleasant odors including but not limited to pets, durians, and salted fish. Smoking in the Lease Vehicle is also strictly prohibited. The User shall be liable to reimburse the Company for all costs incurred in accordance with Clause 5.3 above to eliminate such odors and the loss of leasing days of the Lease Vehicle;
(b) that the User shall not do or attempt to do any acts which may infringe upon the interests of 990 EMPIRE CAR RENTAL in the Lease Vehicle including but not limited to selling, rent, removing, replacing or disposing of the Lease Vehicle and/or any parts thereof;
(c) that the User shall not do or attempt to do any act which may affect the policy or policies of insurance on the Lease Vehicle;
(d) that the User shall not affect any mechanical or other modification to the Lease Vehicle, make any alterations or additions, or fit any towing equipment or other accessories or non-standard tires to the Lease Vehicle without the prior written consent of 990 EMPIRE CAR RENTAL;
(e) that the User shall not remove or interfere with any identification marks or plates affixed to the Lease Vehicle, nor attempt nor permit the same;
(f) that the User shall not deface the paintwork or bodywork of the Lease Vehicle nor add or erect any painting, sign-writing, lettering, or advertising to or on the Lease Vehicle;
(g) that the User shall not take or allow the Lease Vehicle to be taken out of Malaysia without the prior written consent of 990 EMPIRE CAR RENTAL, and in the event such written consent is being given, 990 EMPIRE CAR RENTAL may impose such terms and conditions as it may deem fit;
(h) that the User shall not take the Lease Vehicle to Thailand, Brunei, and Indonesia;
(i) that the User shall also be prohibited from boarding the Lease Vehicle onto other modes of transportation via sea, river, and air for usage from the mainland including but not limited to Langkawi, Tioman, Redang, and Pangkor Island;
(j) that the User shall not repair the Lease Vehicle without obtaining written permission from 990 EMPIRE CAR RENTAL;
(k) that the User shall bear the cost of the repair or rectification of any damage to the Lease Vehicle resulting from the negligence or intentional act or vandalizing act or improper use of the Lease Vehicle by any of the Drivers;
(l) that the User shall be liable for all missing, stolen, or broken parts and/or accessories of the Lease Vehicle;
(m) that the User shall be liable for the costs of replacement of any lost car key(s) and/or the costs for the creation of any additional car key(s) for the Lease Vehicle;
(n) that the User shall immediately notify 990 EMPIRE CAR RENTAL in the event of theft or any defect or damage to the Lease Vehicle has been detected during the Lease Term;
(o) that the User shall return the Lease Vehicle at the specified location at the end of the Lease Term and ensure the condition of the Lease Vehicle is as at the commencement of the Lease Term;
(p) that the User shall look after the Lease Vehicle and ensure that it is properly locked and secured and parked in a safe place when not in use during the Lease Term;
(q) the User shall exercise responsibility in attending to and safeguarding of all personal belongings;
(r) the User shall ensure the type of fuel is appropriate for the Lease Vehicle and refill the fuel tank upon return failing which 990 EMPIRE CAR RENTAL reserves the absolute right to deduct the paid Deposit or any part thereof for such refill;
(s) the User shall be solely liable for all parking fees, traffic fines, penalties or summonses incurred in respect of the Lease Vehicle during the Lease Term, 990 EMPIRE CAR RENTAL will charge the maximum amount;
(t) that the User shall not leave any personal belongings in the Lease Vehicle at the time of returning the Lease Vehicle to us and 990 EMPIRE CAR RENTAL shall not be liable and/or responsible for such personal belongings in the event of losses upon returning the Lease Vehicle to 990 EMPIRE CAR RENTAL;
(a) the User must use the appropriate type of fuel for the Lease Vehicle at all times.
(b) the Lease Vehicle must be returned with the amount of fuel equal to that at the time of commencement of the Lease Term.
(b) the Lease Vehicle must be returned with the amount of fuel equal to that at the time of commencement of the Lease Term.
(c) if the Lease Vehicle is returned with less fuel, the difference shall be deducted from the deposit and potentially charged at a rate, which may include a service component unless prior arrangements have been made.
(d) should there be a discrepancy in the fuel level as recorded by the User, our Inspection Report shall be deemed to reflect the correct one.
8.3 990 EMPIRE CAR RENTAL hereby undertakes and covenants with the User as follows:
(a) to maintain the Lease Vehicle in accordance with the manufacturer’s recommended standards;
(b) to examine and ensure that the Lease Vehicle is in a roadworthy condition and suitable to drive during the Lease Term;
(c) to complete the e-inspection form(s) upon pick up and return of the Lease Vehicle;
(d) that the Lease Vehicle has valid insurance coverage during the Lease Term;
(e) and in the event that the Lease Vehicle encounters an accident or breakdown, 990 EMPIRE CAR RENTAL commits to providing a replacement for the Lease Vehicle of a similar class and specification. If the replacement Lease Vehicle is of a downgrade due to 990 EMPIRE CAR RENTAL being unable to provide a vehicle of the same class or specification as the initial Lease Vehicle, 990 EMPIRE CAR RENTAL shall therefore compensate the User. This reimbursement will be credited in the form of “WaPoints”, added to the User's WaCash account. Note that 990 EMPIRE CAR RENTAL will only proceed to replace the Lease Vehicle if only mutually agreed upon by the User.
13. PROCESSING AND ADMIN FEES
13. PROCESSING AND ADMIN FEES
13.1 Imposition of Processing Fees
990 EMPIRE CAR RENTAL reserves the right to impose administrative or processing fees in the event of any issues arising during the Lease Period. These fees are designed to cover the administrative costs incurred by 990 EMPIRE CAR RENTAL in managing such issues. The minimum processing fee is MYR 5.00, with the maximum fee being up to 10% of the total claim or case payment.
13.2 Traffic or Parking Violations
In the event that a traffic or parking violation occurs during the Lease Period, 990 EMPIRE CAR RENTAL will handle the necessary communications with the relevant traffic authority. An administration fee will be charged to the User for processing the related documents and informing the authorities. This fee covers the cost incurred by 990 EMPIRE CAR RENTAL for managing these violations, and the maximum allowable amount will be charged for such claims.
13.3 Minor Damages to the Lease Vehicle
Should the Lease Vehicle sustain minor damages during the rental period, an administrative charge will be imposed on top of any repair costs. This "immobilization" charge compensates 990 EMPIRE CAR RENTAL for the period during which the vehicle is off the road and unavailable for rental due to repairs. This fee helps cover the operational costs associated with vehicle downtime.
990 EMPIRE CAR RENTAL operates a 'full-to-full' fuel policy. If the Lease Vehicle is returned without a full tank of fuel, the User will be charged for the cost of refuelling. Additionally, an extra fee will be applied to cover the cost of having an employee fill the tank. This processing fee ensures that 990 EMPIRE CAR RENTAL can maintain operational efficiency and service quality.
13.5 Calculation and Payment of Processing Fees
The processing fees outlined in clauses 15.2 to 15.4 shall be calculated based on the specific circumstances of each incident. The minimum processing fee for any issue is MYR 5.00, and the fee may go up to 10% of the total claim or case payment. These fees will be deducted from the User’s deposit or charged directly to the User if the deposit is insufficient to cover the costs. Users will be notified of the exact fee amount via email or other communication channels as deemed appropriate by 990 EMPIRE CAR RENTAL.
