990 EMPIRE CAR RENTAL Cancellation and Refund Policy

990 EMPIRE CAR RENTAL

Cancellation and Refund Policy

1.0 Cancellation Procedure

1.1 Any booking cancellations for a Lease Vehicle made via the Website must be initiated by the Customer through one of the following official contact methods:

1.1.1 Email : empire990recources@gmail.com
1.1.2 Hotline : +6019 933 6990

1.2 It is imperative that all cancellation requests be communicated directly to 990 EMPIRE CAR RENTAL through the above-provided channels. This ensures that all transactions are processed smoothly and efficiently for our Customers.

2.0 Refund Eligibility Conditions

2.1 Customers may be eligible for a refund of the Lease Charges previously paid, subject to the following conditions:

2.1.1 Full Refund Eligibility
(i) Customers who cancel their booking more than 24 hours before the scheduled vehicle pick-up time are eligible for a full refund.
2.1.2 Partial Refund Eligibility
(i) Customers who cancel their booking within 24 hours before the scheduled vehicle pick-up time will incur a penalty amounting to one (1) day’s worth of the paid Lease Charges. This penalty is calculated based on the base price, excluding any promo codes or referral discounts.
(ii) Additionally, a processing fee of 5% of the total amount paid will be charged for each cancellation. Insurance purchased by the Customer is non-refundable under these circumstances.
2.1.3 No Refund Eligibility
(i) No refund will be provided if the Customer cancels the booking after the vehicle pick-up time or fails to show up ("No Show").
(ii) No refund will be issued if the Customer decides to downgrade the specification of the Lease Vehicle one day before the scheduled pick-up time.
(iii) No refund will be issued if the Customer fails to provide the registered Drivers to collect the Lease Vehicle as per the scheduled booking.
(iv) No refund will be issued if the Customer neglects to collect the Lease Vehicle without prior notice.

3.0 Refund Claim Process

3.1 To initiate a refund claim, the Customer must contact WAHDAH within the timeframe specified in the refund policy.

3.2 The following steps outline the refund claim process:

3.2.1 Documentation
The Customer must document the issue and place a hold on any Lease Charges paid by contacting 990 EMPIRE CAR RENTAL.
3.2.2 Evidence Submission
The Customer must include the invoice and/or other relevant evidence as part of their refund claim.
3.2.3 Cooperation
The Customer must respond to any requests for further information and cooperate fully with 990 EMPIRE CAR RENTAL.
3.2.4 Resolution Efforts
The Customer must exhaust all reasonable efforts to resolve the issue with the Drivers or the person in charge before making a claim, including notifying 990 EMPIRE CAR RENTAL of the issue.
3.2.5 Notification
990 EMPIRE CAR RENTAL will notify the Customer regarding the refund transaction via email.
3.3 Refunds will be processed as follows:
3.3.1 The amount of any Lease Charges paid by the Customer will be credited to the Customer’s account after the Lease Vehicle is returned.
3.3.2 For deposits, the Customer will be able to withdraw the refunded amount 10 days after the Lease Vehicle has been returned to 990 EMPIRE CAR RENTAL.

4.0 Additional Terms

4.1 All refund claims are subject to verification and validation by 990 EMPIRE CAR RENTAL.

4.2 990 EMPIRE CAR RENTAL reserves the right to modify or amend this Cancellation and Refund Policy at any time. Customers will be notified of any significant changes to the policy.

4.3 The Customer agrees to adhere to all terms and conditions outlined in this policy when making a booking via the Website.

By using 990 EMPIRE CAR RENTAL services and making a booking with us, the Customer acknowledges and agrees to the terms set forth in this Cancellation and Refund Policy.

990 Empire Car Rental

990 Empire Car Rental